At Leeton Family Clinic, we are committed to providing high-quality healthcare to our community. Your feedback helps us improve our services, celebrate what we do well, and identify areas where we can do better.
Feedback forms are available at reception. You can complete one during your visit and place it in the secure feedback box.
You can share your feedback through our [online form / email link].
Call our reception team on [clinic phone number] and request to provide feedback.
Let us know if a team member or service exceeded your expectations.
Share your ideas on how we can make your experience even better.
If you have a problem, we encourage you to let us know so we can address it quickly and fairly.
All feedback is reviewed by our practice management team.
Where required, we will contact you to discuss your feedback further.
We take every comment seriously and use feedback to improve our systems, training, and patient care.
If you feel your concern has not been resolved to your satisfaction, you may contact:
This independent body reviews healthcare complaints in New South Wales.
Your voice matters. By sharing your experience with us, you are helping us create a better clinic for you, your family, and the Leeton community.
If your concern is about unsafe care or behaviour by an individual healthcare worker, you can contact the health regulator, the Australian Health Practitioner Regulation Agency (Ahpra), to discuss your concerns:
